Effective Date: 29/05/2025
1. File Processing Fee (Non-Refundable)
- Upon engaging Bridgepoint International’s services, the client agrees to pay a non-refundable file processing fee.
- This fee covers administrative, consultation, and documentation review tasks required to open and prepare the client’s file.
- The processing fee is due upfront and will not be refunded under any circumstances, including withdrawal or cancellation by the client.
2. Service Fee Payment Structure
- The total service fee for the agreed legal or consultancy process shall be paid in two instalments:
- First Instalment: 50% of the total agreed service fee is due prior to the commencement of the main process.
- Second Instalment: The remaining 50% is due upon successful completion of the agreed service.
3. Refund Conditions
- If Bridgepoint International fails to deliver the service as contractually agreed due to internal reasons, the initial 50% service fee will be refunded to the client in full.
- If the client decides to cancel or withdraw from the process after the initial 50% has been paid, this amount will not be refunded, regardless of the reason.
- The non-refundable file processing fee remains non-refundable in all cases.
4. Client Acknowledgment
- By signing the service agreement or initiating payment, the client confirms they have read, understood, and agreed to the terms of this Fees and Refund Policy.
- Bridgepoint International reserves the right to update this policy from time to time, with notice provided to the client for any active contracts.